We want you to be extremely happy with your product and if you are not, you are welcome to return or exchange it within 60 days of purchase by presenting a copy of your receipt. Simply contact us here <link to [email protected]>. Our customer support team will be happy to walk you through the return/exchange process.
One Year Limited Warranty
Katana offers a one-year limited warranty to all Katana Arcs purchased directly from www.katana.us.
Katana’s physical products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Katana will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches; (ii) rips in textile elements or straps; (iii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iv) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (v) damage caused by service performed by anyone who is not an authorized service provider of Katana; or (vi) damage to a product that has been modified or altered without the written permission of Katana.
In addition, Katana reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
TO THE EXTENT PERMITTED BY LAW, THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY BY PROVINCE, STATE OR COUNTRY (AS THE CASE MAY BE).
IN NO EVENT SHALL KATANA BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Katana retains the exclusive right to replace the device or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
To obtain warranty service, please contact us here <link to [email protected]> and describe the problem you’re experiencing. Our customer support team will evaluate your situation and provide further instructions.
Note: To obtain warranty service, an original or copy of the sales receipt from the original retailer is required.
USED AND ONLINE AUCTION PURCHASES: Products purchased through online auctions, or purchased second hand, including but not limited to “Warehouse Deals, Inc.” or “Amazon Warehouse Deals” are not eligible for warranty coverage. Online auction confirmations are not accepted for warranty verification. Warranties are not transferable.